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How jutacuan99 Handles Your Personal Information

When you open an account with us, connect a DANA, OVO, or GoPay wallet, or browse the lobby, you share certain information with jutacuan99.

Account data protectedWallet details handled securelyDANA, OVO, GoPay coveredYour rights, clearly statedContact us to request changes

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete the information we hold on your account, our support team handles those requests directly. You can reach us through live chat inside your account dashboard, by email at the address shown in your account settings, or via our Indonesia-facing support line. We aim to respond to all data requests within a reasonable timeframe, and we will confirm receipt of your request when it arrives.

Team online

Live Chat

Open the chat icon inside your account dashboard. A support agent will pick up your data request and walk you through the next steps.

Email Support

Send your request to the email address listed in your account settings under Help. Include your registered phone number so we can verify your identity.

Account Settings

Some data corrections — like updating your phone number or linked wallet — can be done directly inside your account settings without contacting support.

What Information We Hold and Why

jutacuan99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you register — your name, email address, phone number, and date of birth. When you fund your account via DANA, OVO, or GoPay, we record transaction references and wallet identifiers so deposits and withdrawals are matched to the

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right account. We do not store your full e-wallet PIN or password at any point; that stays between you and your wallet provider. We also collect device and session data — the type of device you use, your IP address, and which pages you visit —
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to keep your account secure and to make the lobby work correctly on your phone. Players in Palembang and across Indonesia who access the platform through mobile browsers generate this session data automatically; it is used for fraud prevention and service delivery, not for advertising profiling.
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Data is held only for as long as your account is active or as required under applicable law in eligible regions. Where local law requires us to retain records, we comply with that requirement and no longer. You may request a copy of the data we
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hold on you at any time by contacting our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take a practical approach to data security — limiting what we collect to what we actually need, and applying access controls so your account information is not visible to staff who do not need it. Here is how we handle the four main areas your data touches.

Cookies and Session Tracking

We use session cookies to keep you logged in and to remember your lobby preferences. No third-party advertising cookies are placed without your consent. You can clear cookies through your browser settings at any time.

Wallet Data and Transactions

DANA, OVO, and GoPay transaction references are stored to match deposits and withdrawals to your account. We do not share these references with parties outside the payment clearing process.

Account Security Practices

Login access requires a one-time password sent to your registered phone number. If we detect unusual access patterns, we flag the account for verification before further activity is permitted.

Data Retention and Deletion

We keep your account data while your account is open. Once an account is closed, data is retained only as long as applicable law in eligible regions requires, then deleted or anonymised.

Common Questions About Your Privacy

These are the questions we hear most often from people who want to understand how their data is used. If your question is not here, reach out via live chat.

We collect your name, email, phone number, and date of birth at registration. When you link a wallet like OVO or DANA, we also record the transaction reference tied to your first deposit.

We share data only with payment processors — such as DANA, OVO, and GoPay gateways — to complete transactions. We do not sell your personal information to advertisers or marketing firms.

Yes. Contact support via live chat or the email address in your account settings. Include your registered phone number so we can verify it is your account before releasing any information.

Send a deletion request through live chat or email. We will process it in line with applicable law in eligible regions — some records may be retained for a legally required period before full deletion.

We store only the transaction reference and wallet identifier, never your PIN. Wallet credentials remain with your wallet provider and are never passed through or stored on our servers.

After account closure, we retain records only as long as local law in eligible regions requires. Once that period ends, your data is deleted or anonymised so it can no longer identify you.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How jutacuan99 Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Data Handling, Cookies and Account Security

Cookies and Session Tracking

Wallet Data and Transactions

Account Security Practices

Data Retention and Deletion

Common Questions About Your Privacy

01 What personal data does jutacuan99 collect when I register?

02 Does jutacuan99 share my data with third parties?

03 Can I request a copy of the data held on my account?

04 How do I ask jutacuan99 to delete my account data?

05 How are my DANA, OVO, and GoPay wallet details protected?

06 What happens to my data if I close my account?

Privacy Policy

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