Reference

What Governs Your Account With Us

These terms set out how jutacuan99 operates your account, handles your data, and defines what you agree to when you access our lobby. Availability depends on local law and eligible regions in Indonesia.

Account TermsData PolicyUser RightsDANA, OVO, GoPay ScopeJurisdiction Notice
jutacuan99 What Governs Your Account With Us
ACCOUNT SECURITY

How We Handle Your Data and Account Access

Security and transparency are not abstract commitments here — they show up in the specific steps we take around account access, cookie handling, data retention, and who can request changes to your record. Every account-level action is logged, and you have a direct path to review or correct what we hold.

Cookie Use

We use session cookies to keep your account login active and functional cookies to remember your wallet preference — DANA, OVO, or GoPay — between visits.

Data Retention

Account and transaction records are kept for the period required by our operational obligations. After that window closes, records are deleted or anonymised.

Account Security

Login uses OTP verification to your registered mobile number. No one else can request changes to your account without passing that verification step first.

Change Requests

To update your registered name, contact details, or linked wallet, submit a request through live chat or email. We verify identity before applying any change.

CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about how these terms apply to your account, want to request your data, or need to flag a policy concern, we have direct contact paths available. Use the channel that works best for you — we respond to account and policy queries as a priority.

Team online

Live Chat

Open the chat widget inside your account dashboard to raise a policy question or request a copy of your stored account data directly.

Email Support

Send detailed legal or data queries to our support email. Include your registered account ID so we can locate your records without delay.

Account Help Centre

The Help Centre inside your account covers common policy questions — including how to request data corrections and what our retention period covers.

Common Questions About Our Legal Terms

Below are the questions we receive most often about our terms, data handling, account rights, and how to get in touch. If yours is not here, reach us via live chat or email.

Access and eligibility depend on local law in your region. Where local law in Indonesia permits access, these terms apply to your account in full from the moment you register.

We store your registered name, contact details, and transaction records tied to your DANA, OVO, or GoPay deposits. No payment credentials are stored on our side.

Yes. Contact our support team via live chat or email with your account ID. We will send a summary of the data we hold within a reasonable timeframe.

Submit a correction request through live chat or email. We verify your identity using OTP before making any change to your registered name, contact, or wallet details.

We retain transaction and account records for the period our operational obligations require. After that, records are deleted or anonymised in line with our data policy.

No. Wallet data from DANA, OVO, or GoPay is used only to process and log your transactions. We do not sell or share your payment information with outside parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.